Businesses & Organizations

Business Conflict Resolution Services

Every conflict is an opportunity. Crossroads Resolution Group can help put your business or nonprofit on the road to more fruitful endeavors that bring the organization into closer alliance with God. CRG serves for-profit businesses, non-profit organizations, mission organizations, and academic institutions. Our services are split into two broad categories: 1) Alternative dispute resolution services, in which we step in to help you resolve current and ongoing disputes and 2) Leadership services, in which we provide consulting and coaching as well as train staff to resolve future conflicts.


The leadership and key participants meet with a consultant to address existing conflicts and proactively assess situations likely to result in conflict. Service is provided through telephone/video conferences or on-site visits, depending on the needs and resources of the organization.

Based on this assessment, we select a Conciliator or Assistance Team with knowledge, experience, and giftedness aligned with your situation. After this team is introduced to you, they will be subject to your approval. It is our goal to assign the most compatible team for your organization.

Our conciliation consultant conducts consultation conference calls to ensure a complete understanding of the issues, including who is involved and how it is impacting the business or organization.

The consultant surveys the significant individuals involved; discovers if the issues have become leadership-based issues; and determines how the balance of the business or organizational workforce is involved. He/she completes an assessment of the situation and provides a description of that assessment verbally to the leadership. The consultant answers questions to clarify the assessment, and then provides an Action Plan, including a proposal for on-site work, if desired.

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Businesses and organizations often have a variety of issues to consider and address. CRG provides consulting services in a variety of areas by applying its years of experience working with businesses and organizations to address unresolved conflict as well as assisting them to develop a gospel-centric, peacemaking culture. These include topics such as the review of organizational governance documents and policies, development of conflict resolution policies and procedures for employment manuals, and incorporating alternative dispute resolution clauses into contracts and agreements. CRG also assists in developing and assisting in the execution of succession and transition plans by addressing the natural tensions and conflicts that can occur, and helping design reconciliation and peacemaking training within the organization as it develops a culture of peace.

Leadership Coaching

Business and organization leaders have a significant job being responsible for the oversight, leading, and guidance of their organizations. Without a healthy leadership culture, these responsibilities are limited, if not defeated. Effective leadership requires both a number of leaders and a variety of leadership skills.

One ongoing challenge for today’s leader is learning and implementing an effective leadership skill set. Reading and attending trainings and other educational events are part of staying current. However, leadership coaching is indispensable.

Leadership coaching benefits leaders at all levels of a business or organization and comes in many forms, from general, such as a Life Coach, to specific, such as a leadership or business coach. Coaching is not a one-size-fits-all proposition. Throughout all of our phases of work we evaluate the need for coaching. We believe that leadership coaching is essential and important for ongoing skill and expertise development, as well as for developing a leadership culture modeled after Jesus’ leadership style.

Said another way, leaders who do not have coaches are missing the encouragement and challenge to stay sharp! CRG’s conciliators are experienced, trained, and active leaders in businesses and organizations. They bring their past experiences and unique skills as relational coaches and conflict resolution specialists to serve as coaches to business and organization leaders at all levels.

Leadership Facilitation & Mediation

Many conflict-related challenges experienced by businesses and organizations arise within leadership groups, departments, and other groups of employees or volunteers. Our conciliators help you address these situations by helping you assess and understand the issues involved and the individuals needed to be part of efforts to address the challenge. Once the initial assessment is completed, with appropriate preparation of the participants (which can include both basic training and individual coaching interviews) we provide assistance through the following opportunities.

Organizational and Group Mediation

Our trained Christian Conciliator or team of conciliators will facilitate face-to-face discussions. It is designed to address interpersonal dynamics and issues that are creating division or loss of team cooperation to reach reconciliation and improve collaboration.

Group Discussions and Problem-Solving

Through an “Application Workshop” format, group members work with a conciliator to identify issues and reach resolutions through tested problem-solving principles consistent with the Bible. This allows groups to build and improve the necessary relationships of their team while solving the conflicts or disagreements they face.

Equipping & Training Programs

We want to do more than resolve current conflicts. That’s why we seek to equip businesses and organizations with long-term conflict management skills that are consistent with biblical principles. Our training sessions combine Relational Wisdom 360 materials with our peacemaking experience, knowledge, and skills. Programs are offered in a variety of formats including custom equipping sessions, seminars, workshops, retreats, and ongoing coaching.

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Conflict Assistance Coaching

One of the key areas of assistance to a business or organization as it seeks to address unresolved conflict differently and create a relational foundation for its work, is to engage in on-going conversations and coaching with one of our conciliators. Our conciliator facilitates conversations between individuals involved in the conflict, separate from each other. With the conciliator’s assistance, participants:

  • Evaluate the situation and their own roles in the conflict.
  • Identify how they have responded.
  • Consider alternatives to their response and consider how to apply principles consistent with their faith and values as they seek resolution.
  • Develop a plan to address the situation directly, one on one, responding and reconciling in a way that glorifies God and is consistent with their values.

Service is provided through phone/video conferences or on-site visits, depending on the needs and resources of the parties involved. This approach helps individuals to imbed biblical principles for resolving conflict and engaging in relational wisdom into the culture of their business or organization.

We also provide regular check-ups and follow up visits as you execute your plan, to provide on-going equipping and support.

Conflict Assistance Services

We work with the business or organizational leadership, staff, or members, depending on the nature of the situation or conflict. We provide a holistically-designed process that may include introductory teaching of the principles guiding our work and the resolution of the conflicts. There may be some in-depth coaching interviews with the individuals involved as well, and assistance in mediating small- and large-group disagreements. We also help plan and assist in reporting results of the consultation to the larger membership, if appropriate, and the creation of a long-term plan for future growth and the promotion of a culture of peace.

These services are provided in several formats, depending on the situation. They include:

Leadership Facilitation & Mediation

Our conciliators help you address conflicts in your organization, including those within leadership groups, departments, or groups of employees or volunteers. We will help you assess and understand the issues involved and the individuals needed to address the challenge. Once the initial assessment is completed, with appropriate preparation of the participants (which can include both basic training and individual coaching interviews) we provide assistance through Organizational and Group Mediation and Group Discussions and Problem-Solving.

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Many businesses and organizations require assistance to address conflicts within their organization or with third parties before they rise to the level of formal legal claims. We provide a process and leadership in helping the individuals in these situations discuss and reach resolution while also preserving or restoring the relationship necessary for continuing to work effectively together. There are also monetary or legal claims that would otherwise be settled in a court or through secular mediation. CRG offers an alternative in which disputes are settled in a biblically faithful manner. If all issues are not resolved through mediation as the first step, it is followed by arbitration. The service helps the parties resolve the substantive issues while addressing the relational issues, seeking to preserve or repair the relationships broken due to the conflict. The mediation process follows The Rules of Procedure for Christian Conciliation.


Arbitration is the process available in the event mediation does not resolve all of the material or substantive claims. It is a legally binding process, which follows The Rules of Procedure for Christian Conciliation. Arbitration is a cooperative, non-adversarial process that allows the parties to fully present their factual information and legal precedents and guidelines, with or without the assistance of attorneys. The Arbitrator renders a legally binding and enforceable decision.

Assistance is Confidential

The parties and the conciliators must agree at the outset that, with few exceptions, the conciliators will not be asked to divulge information outside of the conciliation process or the ecclesiastical structure of the parties’ churches. In particular, they may not be subpoenaed to testify in subsequent legal proceedings (see Rules 16 and 17 of the Rules of Procedure). The parties are required to commit to not divulging information to people who do not have a necessary and legitimate interest in the conflict.