How We Provide Conflict Resolution Assistance

We believe God has designed and provided principles that can help us address conflicts within our churches, ministries, organizations, businesses, and relationships in a manner that leads to healthy and more fruitful endeavors.  These principles allow reconciliation and resolution of conflicts to occur.

Whether we are providing mediation, arbitration, or other resolution services, we adapt to your situation to provide an effective solution guided by the principles laid out in the Bible.

Our Process: How We Provide Conflict Resolution Assistance

Our services use a collaborative approach to identifying, discussing, and resolving issues that are creating conflict or division in a relationship — organizational or personal. We believe that the good news of what God has done for us through the gift and resurrection of his son, Jesus, is both the power and the model that we should strive to imitate. The result is a transformative model of conflict resolution based on reconciled relationships.

Key Characteristics

Faith-based Approach– Our approach is grounded on our Statement of Faith.  The guidelines we follow are derived from the Bible and developed by Peacemaker Ministries in The Rules of Procedure for Christian Conciliation.

The Centrality of Christ– We believe genuine peace between people can be found only through Jesus Christ. Therefore, we encourage people in conflict to believe the gospel and trust in Christ, and to faithfully rely on the promises and obey the commands that he has given to us in Scripture (see John 14:27; 2 Cor. 5:18-19; Col. 3:15-16; 2 Tim. 3:16).

The Responsibility of the Church and Christians– We believe peacemaking is an essential ministry of the local church and a key Christian discipline, not a task reserved for professional mediators or lawyers. Therefore, we encourage Christians to take unresolved conflicts to their church families, which are called by God to restore peace by promoting biblical justice and reconciliation, and seek the help of fellow believers (see Matt. 18:17; 1 Cor. 6:4; Eph. 3:10; Heb. 13:17, James 3:18).

The Necessity of Biblical Counseling– We believe destructive conflict comes from desires that battle within people’s hearts. Therefore, we do not merely try to resolve surface issues. We also counsel parties to find their fulfillment in Christ, renounce sinful desires and actions that have contributed to conflict, and seek genuine reconciliation with others (see James 4:1-3; Gal. 2:20; Prov. 28:13; Rom. 15:14).

The Comprehensiveness of God’s Word– We believe God’s Word is totally authoritative and completely sufficient for all aspects of life, and that his peacemaking commands and promises apply to every conflict a Christian can encounter. Therefore, we work across the entire spectrum of conflict, helping people to resolve everything from schoolyard quarrels to family disputes, business conflicts, congregational divisions, and multi-million dollar lawsuits (see 2 Tim. 3:16-17).

* Our Certified RW Conciliators and Certified Christian Conciliators and the services we provide are governed by the
Rules of Procedure for Christian Conciliation issued by RW360 and the Institute for Christian Conciliation.  All conciliators adhere to the  
established by both RW360 and the Institute for Christian Conciliation.  Our services are provided are in compliance with and are consistent with these Standards.

** Any grievance or complaint that a conciliator providing services on behalf of Crossroads Resolution Group has failed to comply with the Standards of Conduct for Christian Conciliation may be submitted to under their Conciliator Grievance Policy and/or to the Institute for Christian Conciliation under its Policy of Grievance Procedures.